This Privacy Policy describes how PinaScatter (accessible at pinascatter.pro) collects, processes, stores, and protects personal information belonging to players and visitors based in the Philippines. By registering an account or using the platform, you acknowledge that you have read and accepted the practices described in this policy. This policy applies to all users accessing PinaScatter from the Philippines.
01 Who We Are
PinaScatter is an online gaming platform operated for Filipino players, offering slots, live casino games, sports betting, and eBingo. All services are accessible through pinascatter.pro. For any privacy-related concerns, questions, or requests, you can contact us at:
Email: [email protected]
02 What Personal Data We Collect
When you interact with PinaScatter – whether by registering, making a deposit, or contacting support – we collect certain personal information. Here is a breakdown of the main categories:
| Data Category | Examples | When Collected |
|---|---|---|
| Account Information | Full name, date of birth, mobile number, email address | During registration |
| Identity Documents | Government-issued ID (PhilSys, driver's licence, passport) | During KYC verification |
| Financial Information | Deposit/withdrawal records, transaction amounts (in PHP) | When transacting on the platform |
| Device and Technical Data | IP address, browser type, device model, session duration | Automatically during use |
| Gaming Activity | Games played, bet history, session logs | During gameplay |
| Communications | Support messages, chat transcripts | When you contact us |
PinaScatter does not collect payment card numbers. All deposits and withdrawals are handled through e-wallets (GCash, Maya) and Philippine online banking. We do not store full card or account credentials on our servers.
03 Why We Collect Your Data
PinaScatter collects personal data only for legitimate purposes directly connected to operating the platform and serving you as a player. These purposes include:
- Account creation and management – to set up your account, verify your identity, and keep your account secure.
- KYC compliance – to verify that all players meet the age requirement (21+) and are who they say they are before processing withdrawals.
- Processing transactions – to handle deposits and withdrawal requests in Philippine Peso accurately and securely.
- Game delivery and platform performance – to ensure games load correctly, record bet outcomes, and maintain a fair gaming environment.
- Responsible gaming – to monitor for signs of problem gambling behaviour and to apply account limits or self-exclusion when requested.
- Customer support – to respond to your enquiries, resolve disputes, and maintain service records.
- Security and fraud prevention – to detect and prevent unauthorised access, duplicate accounts, and any illegal use of the platform.
- Legal and regulatory obligations – to retain records as required by applicable Philippine laws.
We do not use your personal data for any purpose beyond what is listed above without your explicit consent.
04 How We Share Your Data
PinaScatter does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data in the following limited circumstances:
- Payment processors and e-wallet providers – transaction data is shared with GCash, Maya, and banking partners solely to process your deposits and withdrawals. These providers have their own privacy obligations.
- Identity verification services – KYC document review may involve third-party verification providers operating under strict data processing agreements.
- Game software providers – game studios that supply our slots, live casino, and sports betting content may receive session data necessary to operate their games. No personally identifiable information beyond what is technically required is shared.
- Legal authorities – we will disclose information to government agencies or law enforcement if required by Philippine law or in response to a valid legal order.
- Corporate transactions – in the event of a merger, acquisition, or business transfer, user data may be part of the transferred assets. You will be notified before any such transfer takes effect.
Important: We will never share your data with advertisers, data brokers, or any third party for commercial profiling without your express permission.
05 How Long We Keep Your Data
PinaScatter retains personal data for as long as your account is active and for a period following account closure as required by applicable laws and our internal policies. Specific retention periods:
- Account and KYC records – retained for a minimum of five (5) years following account closure to meet financial record-keeping obligations.
- Transaction history – deposit and withdrawal records are retained for the same period to support dispute resolution and regulatory requirements.
- Gaming logs – session and bet history data is kept for up to three (3) years.
- Support communications – kept for two (2) years from the date of last contact.
- Technical/device data – aggregated technical logs are typically deleted or anonymised within ninety (90) days.
After the applicable retention period ends, your data is securely deleted or irreversibly anonymised.
06 How We Protect Your Data
Data security is not an afterthought at PinaScatter – it is built into how the platform operates. The measures we use include:
- SSL/TLS encryption – all data transmitted between your device and pinascatter.pro is encrypted in transit using industry-standard SSL/TLS protocols.
- OTP verification – one-time passwords sent to your registered mobile number add a second layer of protection when logging in from an unfamiliar device.
- Access controls – only authorised PinaScatter personnel with a legitimate operational need can access personal data, and access is logged and reviewed.
- Data minimisation – we collect only the data we genuinely need for the stated purposes. We do not store sensitive payment credentials on our own servers.
- Regular security reviews – our systems undergo periodic security assessments to identify and address vulnerabilities.
While we take all reasonable steps to secure your data, no online system can guarantee complete immunity from breaches. You also play a role in your account's security – never share your password or OTP codes with anyone.
07 Cookies and Tracking Technologies
PinaScatter uses cookies and similar technologies to deliver and improve the platform. Here is what we use them for:
- Essential cookies – required for the platform to function. These maintain your login session and remember your preferences. They cannot be disabled without affecting platform functionality.
- Analytics cookies – help us understand which parts of the platform are used most, how long sessions last, and where technical issues occur. This data is aggregated and not linked to individual identities.
- Security cookies – used to detect suspicious activity such as automated login attempts or unusual session behaviour.
You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent certain features of PinaScatter from working correctly.
08 Your Rights Over Your Personal Data
As a PinaScatter player based in the Philippines, you have the following rights in relation to your personal data:
Right to Access
You can request a copy of the personal data we hold about you at any time by contacting [email protected].
Right to Correction
If any of your details are inaccurate or out of date, you can request a correction. Some changes may require re-verification for security purposes.
Right to Erasure
You may request deletion of your personal data when it is no longer needed for its original purpose. Note that certain records must be retained by law and cannot be deleted on request.
Right to Object
You have the right to object to processing of your data for purposes beyond your account's core operation. Contact us to raise an objection.
Right to Data Portability
Where technically feasible, you can request your data in a structured, commonly used format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time. This will not affect the lawfulness of processing that took place before withdrawal.
To exercise any of these rights, send your request to [email protected]. We aim to respond within thirty (30) days. In some cases, additional verification may be required before we action a request.
09 Children and Minors
PinaScatter is strictly for players aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has accessed our platform or submitted personal information, please contact us immediately at [email protected] so we can investigate and delete any such data.
Age verification is part of our standard KYC process. Accounts found to belong to underage users will be closed and all associated funds returned after appropriate investigation.
10 Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. The "Last updated" date at the top of this page will always reflect when the most recent version was published.
Where changes are material, we will notify registered players before they take effect. Continued use of PinaScatter after an update constitutes acceptance of the revised policy. If you disagree with any change, you should contact support to close your account before the update takes effect.
How PinaScatter Handles Your Privacy
SSL Encryption on Every Session
Every connection between your device and pinascatter.pro is protected by SSL/TLS encryption. Your login details, deposits, and game activity are always transmitted securely.
KYC That Protects You
Identity verification isn't just a formality – it prevents others from withdrawing funds from your account. KYC documents are reviewed securely and not shared for commercial purposes.
No Card Details Stored
PinaScatter does not store credit or debit card information. All transactions go through GCash, Maya, or Philippine bank transfers – keeping sensitive financial data off our servers entirely.
No Data Sold to Advertisers
Your personal information is never sold, rented, or shared with advertisers or data brokers. What you share with PinaScatter stays within PinaScatter and its essential service partners.
Clear Data Retention Periods
We keep data only as long as needed for its stated purpose or as required by Philippine law. After the applicable period, data is securely deleted or anonymised – not kept indefinitely.
Your Rights Are Real
Access, correction, deletion, portability – your data rights are not just listed here for show. Contact [email protected] and we will respond within 30 days.
Ready to Play on a Platform That Respects Your Privacy?
Create your PinaScatter account and enjoy slots, live casino, sports betting, and eBingo – all in PHP, all secured. 21+ only.
21+ only · Philippines players only · SSL secured · Play responsibly